FAQS

A) Sizing & Fit

Q1: How do I choose the right size?
A: Use our Size Chart and measure your waist, hips, and bust. If you’re between sizes, choose the larger size for comfort—especially for post-surgery wear.

Q2: I’m between sizes—should I size up or down?
A: For daily shapewear, you can choose the tighter size if you prefer stronger shaping. For post-surgery compression, we recommend sizing up for safer comfort.

Q3: Will the garment roll down or curl?
A: Proper sizing prevents rolling. Our designs use reinforced panels and supportive structure to help stay in place.

Q4: Can I wear it all day?
A: Yes for daily shapewear. For post-surgery compression, follow your surgeon’s guidance and start gradually.

Q5: Does it run true to size?
A: Most styles run true to size. High-compression post-op styles may feel snug at first.

Q6: Can you help me pick a size?
A: Yes. Message us on WhatsApp with your height, weight, and measurements.

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B) Post-Surgery Compression

Q1: When can I start wearing post-surgery compression?
A: Follow your surgeon’s instructions. Many patients start within the first days after surgery, but timing varies by procedure.

Q2: What compression level do your post-op garments provide?
A: Our post-op styles are designed for medical-grade support with targeted compression panels. Product pages list the recommended use and support level.

Q3: Is it suitable for liposuction / tummy tuck / BBL?
A: We offer different designs for abdomen, waist, arms, and butt-lift recovery. Choose the style made for your procedure area.

Q4: How tight should it feel?
A: Firm, supportive, and secure—never painful, numb, or restricting breathing. If you feel tingling or severe discomfort, stop wearing and consult your provider.

Q5: How long should I wear it per day?
A: This depends on your recovery plan. Many patients wear compression most of the day during early recovery, then reduce over time.

Q6: Can I wear it over bandages or foam?
A: Yes, many post-op routines include foams/boards. Ensure smooth layering and avoid folding that creates pressure points.

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C) Shipping & Delivery

Q1: Where do you ship to?
A: We ship internationally. Available countries and shipping options appear at checkout.

Q2: How long does shipping take?
A: Processing usually takes 1–3 business days. Delivery time depends on your location and the shipping method selected at checkout.

Q3: Will I receive a tracking number?
A: Yes. Once shipped, we’ll email you tracking details.

Q4: Do you offer express shipping?
A: If express is available for your country, you’ll see it as an option at checkout.

Q5: Are customs duties included?
A: Duties/taxes are determined by your local customs authority and may apply depending on your country.

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D) Returns & Exchanges

Q1: What is your return policy?
A: Unworn items in original packaging can be returned within our return window (see our Returns Policy page for full details).

Q2: Can I exchange for a different size?
A: Yes. If the item is eligible, we can exchange sizes. Contact support for the fastest help.

Q3: Are post-surgery garments returnable?
A: For hygiene reasons, intimate garments may have restrictions. Please check our Returns Policy.

Q4: What if the item arrives damaged or wrong?
A: Contact us within 48 hours of delivery with photos. We’ll resolve it quickly.

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E) Product Care & Materials

Q1: How do I wash my shapewear?
A: Hand wash in cold water and air dry. Avoid bleach and high heat to maintain elasticity.

Q2: Can I machine wash it?
A: If you must, use a laundry bag on gentle cycle with cold water, then air dry.

Q3: Will it stretch out over time?
A: With proper care, the fabric maintains compression. Avoid heat drying and over-stretching when putting it on.

Q4: Is the fabric breathable?
A: Yes, our fabrics are designed to provide support while staying breathable for daily wear.

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F) Orders & Support

Q1: How can I contact you?
A: Email us or message us on WhatsApp for fastest response.

Q2: Can I change or cancel my order?
A: If your order hasn’t shipped, we may be able to update it. Contact us ASAP.

Q3: Do you offer bulk/clinic orders?
A: Yes. Clinics and resellers can contact us for bulk pricing and custom support.