Contact Us
Choose the best place to start for order help, returns, sizing, product questions, or business inquiries.
We aim to respond to all messages within 1 business day.How can we help?
Order or shipping help
Check your order status first, then use our shipping guidance or contact support if you still need help.
Return or exchange
Review the return conditions before sending anything back, then contact us to start your request.
Sizing or fit help
Use the product’s size chart first. If you still need help, send the product link and the requested measurements.
Product or recovery question
Share the product link and your question so our team can understand which Qinelle item you are asking about.
Wholesale or partnership
Email us with your company details and a short introduction to what you would like to discuss.
Send the details we need
Order / shipping
- Your order number
- The email used at checkout
- A short description of what you need help with
Damaged / wrong item
- Your order number
- Photos of the item
- Photos of the package when relevant
- A short description of the issue
Size / fit help
- The product link
- The measurements requested on that product’s size chart
- Height and weight only as additional context when useful
Wholesale / partnership
- Your company details
- A short introduction
- What you would like to discuss with Qinelle
Choose email or WhatsApp
support@qinelle.com
For order help, returns, shipping questions, general support, and business inquiries.
Email QinelleChat with Qinelle
For sizing advice, product questions, and order support.
Chat on WhatsAppBusiness & wholesale: Please email support@qinelle.com and include your company details.
Tell us what you need help with
Email or WhatsApp Qinelle and include the most relevant details above. We aim to respond to all messages within 1 business day.