Shipping & Delivery
Know what happens after you place your order.
From processing to tracking and delivery, here is the information you may need before and after checkout.
Delivery times are estimates and may vary because of location, carrier delays, weather, customs or other unexpected conditions.
Your order journey
From checkout to delivery
You receive an order confirmation email with your purchase details.
Most orders are prepared within 1–3 business days.
We send a shipping confirmation email with your tracking number.
Tracking may take up to 24–48 hours to update after shipment.
Delivery timing depends on destination and carrier conditions.
Before shipment
Check your order details early
Order confirmation
After placing your order, check the confirmation email and make sure your shipping address, phone number and email address are correct.
Incorrect shipping address
If you notice an incorrect address, email support@qinelle.com as soon as possible.
If the order has not shipped, we will do our best to update it. Once it has shipped, changes may no longer be possible.
Packages returned because of an incorrect or incomplete address may require additional shipping charges for reshipment.
United States
Shipping cost and estimated delivery
| Order | Shipping cost | Estimated delivery |
|---|---|---|
| Standard shipping | $6.99 | 7–12 business days |
| Orders over $49 | Free | 7–12 business days |
International orders
Availability, shipping fees and customs
We ship to multiple countries and regions. Available destinations, shipping fees and estimated delivery times are shown at checkout based on your location.
International orders may be subject to customs duties, taxes or import fees under local regulations. These charges are the customer’s responsibility where applicable.
Tracking & delays
If your shipment is not updating as expected
Tracking has just started
After shipment, allow up to 24–48 hours for tracking information to begin updating.
Your delivery is delayed
Delays can occur because of customs inspections, carrier disruptions, severe weather, holiday volume or incorrect shipping information.
You need help with a shipment
Contact our support team and include your order number so we can understand the shipment you are asking about.
Qinelle is not responsible for delays caused by circumstances outside our control, but our team can help you review the available order and tracking information.
Damaged delivery
Contact us within 3 business days
If your package arrives damaged, email support@qinelle.com within 3 business days of delivery.
- Your order number
- Photos of the package
- Photos of the item received
We will review the issue and assist you as quickly as possible.
Need help?
Shipping question? We are here to help.
For the fastest review, include your order number and a short description of what you need help with.
support@qinelle.com