Shipping Policy

After placing your order, you will receive an order confirmation email with your purchase details.

Please make sure the following are entered correctly at checkout:

If you notice any mistake, please contact us at support@qinelle.com as soon as possible.

Most orders are processed within 1–3 business days.

During peak periods such as holidays, promotions, or high-order seasons, processing may take a little longer.

We currently ship to multiple countries and regions. Shipping availability will be shown at checkout.

Delivery times are estimates and may vary depending on location, carrier delays, weather, customs, or other unexpected conditions.

Shipping fees and delivery times for destinations outside the United States are shown at checkout based on your location.

International orders may be subject to customs duties, taxes, or import fees depending on local regulations. These charges are the responsibility of the customer where applicable.

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

Please allow up to 24–48 hours for tracking information to update after shipment.

While we do our best to ensure timely delivery, delays may happen due to:

Qinelle is not responsible for delays caused by circumstances outside our control.

If your shipping address is incorrect, please contact support@qinelle.com immediately after placing your order.

If the order has not yet been shipped, we will do our best to update the address. If the order has already shipped, we may not be able to make changes.

Packages returned due to an incorrect or incomplete address may require additional shipping charges for reshipment.

If your package arrives damaged, please contact us within 3 business days of delivery at support@qinelle.com.

Please include:

We will review the issue and assist you as quickly as possible.