Return Policy

At Qinelle, we want you to feel confident with your purchase. If you are not fully satisfied, you may request a return within 30 days of delivery.

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Return Window

Returns must be requested within 30 calendar days after your order is delivered.

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To be eligible for a return, the item must:

Unused, unworn & unwashed Original condition All original tags attached Original packaging when possible

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For hygiene reasons, we cannot accept returns for:

Worn or washed shapewear Items with removed tags Used post-surgery garments Items damaged by misuse Final sale / clearance items

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If you receive an item that is damaged, defective, or incorrect, please contact us within 3 business days of delivery at support@qinelle.com.

Please include:

Your order number Description of the issue Photos of the item Photos of the packaging

We will review your case and provide a suitable solution as quickly as possible.

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If you need a different size or received the wrong item, please contact us at support@qinelle.com before sending anything back.

We do not recommend placing unauthorized returns without confirmation.

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Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method.

Please allow:

3–7 business days after approval Additional time depending on your bank

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Customers are responsible for return shipping costs unless:

Wrong item was sent Item arrived damaged Confirmed quality issue

We recommend using a trackable shipping service for returns.

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Please do not return items without contacting us first.

To request the return address and return instructions, email: support@qinelle.com

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To start a return, please email us at support@qinelle.com with:

Your order number Item(s) you want to return Reason for return

Our support team will reply with the next steps.

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If you have any questions about our return policy, our team is happy to assist you.