Returns & Refunds
Know what qualifies, what to do next, and when to expect your refund. Start here before sending anything back.
Can I return this?
Returns must be requested within 30 calendar days after your order is delivered. For hygiene reasons, intimate apparel and recovery garments must also meet the eligibility conditions below.
- Unused, unworn & unwashed
- In original condition
- All original tags are attached
- Original packaging is included when possible
- Worn or washed lingerie, underwear, shapewear, or bodysuits
- Items with removed tags
- Used post-surgery or recovery garments
- Items damaged by misuse
- Final sale / clearance items
Something wrong with your order?
If you receive an item that is damaged, defective, or incorrect, please contact us within 3 business days of delivery at support@qinelle.com.
Please include:
- Your order number
- Description of the issue
- Photos of the item
- Photos of the packaging
We will review your case and provide a suitable solution as quickly as possible.
What to do next
Contact support@qinelle.com to start your request.
Send your order number and the item(s) you want to return.
Include the reason for the return so our team can review the request.
Do not send a return or exchange before receiving return instructions from our support team.
Need a different size or received the wrong item?
Exchange requests must meet the same eligibility and hygiene conditions above.
If you need a different size or received the wrong item, please contact us at support@qinelle.com before sending anything back.
Please do not send any return or exchange before receiving return instructions from our support team.
What happens after we receive your return
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method.
Who pays for return shipping?
Approved non-defect returns
Customers are responsible for return shipping costs for approved non-defect returns.
We recommend using a trackable shipping service for returns.
This does not apply when
- Wrong item was sent
- Item arrived damaged
- Confirmed quality issue
Do not send anything back yet
To request the return address and return instructions, email support@qinelle.com.
Not sure whether your item qualifies?
If you have any questions about our return policy, our team is happy to assist you. Send your order number and a short description of what you need help with.