Frequently Asked Questions

Start with the size chart on the exact product you want to buy and use the measurements requested there. Qinelle styles can use different measurements depending on garment construction and coverage. If you are between sizes, follow the product-specific fit note first; if no product-specific guidance is provided, choose the size that accommodates the larger fit requirement or contact Fit Help. For recovery-stage wear, your surgeon or healthcare provider’s instructions take priority. View the Qinelle Fit & Size Guide.

Do not size down solely to create a tighter or stronger shaping feel. Use the exact product size chart and product-specific fit notes. If you are between sizes, follow any guidance on that product first. For recovery garments, follow your surgeon or healthcare provider’s instructions.

Fit, body shape, garment length, and construction can all affect rolling or curling. Qinelle styles use supportive construction designed to help stay in place, but correct sizing is important. If a style rolls or curls, recheck that product’s size chart and fit notes rather than sizing down simply for more tension.

Daily wear time depends on the exact style, fit, and your comfort. A garment should not be worn through pain, numbness, breathing difficulty, or other unusual discomfort. For post-surgery garments, follow your surgeon or healthcare provider’s instructions for wear time.

Use the measurements on the exact product’s size chart rather than assuming every Qinelle style fits the same way. Fabric, construction, coverage, closures, and the measurements used on the chart can vary by product.

Yes. Send us the product link or product name and the measurements requested on that product’s size chart. Height and weight can be included as secondary context when useful. Contact support@qinelle.com if you would like Fit Help.

Please follow your surgeon’s instructions. The right starting time depends on your procedure and recovery plan.

Support and compression can vary by style; Qinelle does not use one universal compression level across all recovery garments. Read the product page for style-specific construction, coverage, and fit details. If your provider has specified a particular garment type or level of support, follow those instructions.

Some styles provide coverage and support across areas such as the abdomen, waist, hips, or thighs. Whether a specific garment is appropriate depends on your procedure, incision locations, recovery stage, and provider instructions. Compare the product’s coverage and closure details and confirm with your provider when needed.

It should feel supportive and secure, but not painful or restrictive. If you experience unusual discomfort, numbness, or trouble breathing, stop wearing the garment and consult your medical provider.

Wear time is individual and depends on your procedure, recovery stage, and provider instructions. Follow your surgeon or healthcare provider’s recommended schedule rather than a generic hourly rule.

Many smooth recovery styles can be layered under everyday clothing. Check the product’s seams, closures, coverage, and fit to decide whether that particular style works under the outfit you plan to wear.

Yes. We ship to the United States and other regions shown at checkout.

Standard U.S. shipping is $6.99, and orders over $49 qualify for free shipping.

Most orders are processed within 1–3 business days. Estimated U.S. delivery is usually 7–12 business days after shipment. Peak periods, holidays, carrier disruptions, customs, weather, or incorrect shipping information can affect timing. View Shipping & Delivery.

Yes. Once your order ships, we will email you a tracking number.

Tracking may take 24–48 hours to begin updating after shipment. If it still has not updated after the carrier has had time to register the package, use the latest available tracking information or visit Track Your Order.

Customs duties, taxes, or import fees may apply to international orders and are the customer’s responsibility where applicable. Available shipping options are shown at checkout. See the full Shipping & Delivery information.

Return requests must be made within 30 calendar days after delivery for eligible items. Eligibility depends on the item’s condition and the policy requirements. View the full Returns & Refunds Policy.

For hygiene reasons, worn or washed lingerie, underwear, shapewear, or bodysuits and used post-surgery or recovery garments are not eligible for return. Items with removed tags, items damaged by misuse, and final sale / clearance items may also be ineligible.

Please contact support@qinelle.com within 3 business days of delivery. Include your order number, a short description of the issue, clear photos of the item, and photos of the package when relevant.

Yes. Please contact Qinelle before sending a return or exchange so we can provide the correct return address and instructions.

Once your return is received and inspected, we will notify you. If approved, the refund is processed to the original payment method. Please allow 3–7 business days after approval, plus any additional processing time required by your bank or payment provider.

Customers are responsible for return shipping costs for approved non-defect returns. This does not apply when the wrong item was sent, the item arrived damaged, or there is a confirmed quality issue.

Check the garment care label first. As general guidance, hand washing in cold water and air drying can help protect stretch fabrics and supportive construction.

Check the garment care label first. If machine washing is permitted, use a gentle cycle with cold water and a laundry bag, then air dry.

Avoid bleach, dryers, and high heat unless the product’s care label specifically instructs otherwise, as heat and harsh treatments can damage elastic materials.

Elastic materials can change gradually with wear and care. Following the garment’s care instructions and avoiding high heat and excessive overstretching can help preserve its shape and support.

You can email support@qinelle.com or use the Contact Us page for Email or WhatsApp support.

If your order has not yet shipped, we may be able to help, but a change or cancellation cannot be guaranteed. Please contact us as soon as possible.

For wholesale or bulk order inquiries, please email support@qinelle.com and include your company details and a short introduction.

Yes. Send us the product link when you have one, your size needs, the measurements requested on that product’s size chart, and how you plan to use the garment. For recovery-stage wear, your provider’s instructions take priority. Contact Qinelle for help.