Frequently Asked Questions

Please refer to the Size Guide on each product page and measure your waist, hips, and bust carefully. If you are between sizes, we generally recommend choosing the larger size for comfort, especially for post-surgery wear.

For daily shapewear, some customers choose a snug fit for stronger shaping. For post-surgery compression garments, we usually recommend following your surgeon’s guidance and prioritizing comfort and safe support.

Our shapewear is designed with supportive construction and targeted compression zones to help reduce rolling. Choosing the correct size is also very important for the best fit.

Many daily shapewear styles are designed for extended wear. For post-surgery garments, please follow your surgeon’s instructions and increase wear time gradually if needed.

Most styles are designed to fit true to the measurements shown in the size chart. Because compression garments are meant to fit closely, they may feel snug at first.

Yes. Please email support@qinelle.com with your height, weight, and measurements, and we will do our best to recommend the most suitable size.

Please follow your surgeon’s instructions. The right starting time depends on your procedure and recovery plan.

Our post-surgery styles are designed to offer supportive compression for recovery and daily comfort. Please read each product page carefully for product-specific details.

Some styles are designed for targeted support in areas such as the abdomen, waist, hips, or thighs. Please choose the style that best matches your procedure and recovery needs.

It should feel supportive and secure, but not painful or restrictive. If you experience unusual discomfort, numbness, or trouble breathing, stop wearing the garment and consult your medical provider.

Wear time depends on your recovery stage and your doctor’s advice. Some users wear compression garments for most of the day during early recovery.

Yes. Many customers choose smooth compression styles for discreet support under dresses, pants, and everyday outfits.

Yes. We ship to the United States and other regions shown at checkout.

Standard U.S. shipping is $6.99, and orders over $49 qualify for free shipping.

Most orders are processed within 1–3 business days. Estimated U.S. delivery is usually 7–12 business days after shipment.

Yes. Once your order ships, we will email you a tracking number.

Tracking may take 24–48 hours to update after shipment. Please allow a little time for the carrier system to refresh.

Customs duties or import charges may apply for international orders depending on your local regulations.

We accept return requests within 30 days of delivery for eligible items.

For hygiene reasons, we do not accept returns for worn, washed, used, or tag-removed items, including used post-surgery compression garments.

Please contact support@qinelle.com within 3 business days of delivery and include your order number plus clear photos.

Yes. Please contact us first so we can provide the correct return instructions.

Once your return is received and approved, refunds are usually processed within 3–7 business days, depending on your payment provider.

Return shipping is normally the customer’s responsibility unless the item is defective, damaged, or incorrectly shipped.

We recommend hand washing in cold water and air drying for best results.

If machine washing is necessary, use a gentle cycle with cold water and place the garment in a laundry bag. Air dry only.

No. Avoid bleach, dryers, and high heat, as these may damage elasticity and compression performance.

With proper care, the garment is designed to maintain its shape and support. Avoid excessive heat and overstretching.

You can contact us anytime at support@qinelle.com.

If your order has not yet shipped, we may be able to help. Please contact us as soon as possible.

For bulk order inquiries, please contact support@qinelle.com.

Yes. Contact us with your size needs, preferred level of support, and intended use, and we will help guide you.