Privacy Policy

At Qinelle, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, place an order, or contact us.

By using our website, you agree to the practices described in this policy.

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Who We Are

This website is operated by Qinelle. If you have any questions about this Privacy Policy or how your information is handled, please contact us at: support@qinelle.com

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Information We Collect

Personal Information You Provide

Name Email address Phone number Billing & shipping address Order details Support messages

Payment Information

When you make a purchase, payment information is processed securely through our payment providers. We do not store your full credit card details on our website.

Automatically Collected Information

IP address Browser type Device information Pages viewed Time on site Referring source Cookies
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How We Use Your Information

Process and fulfill orders Provide customer support Send order & shipping updates Respond to enquiries Improve our website Prevent fraud Analyze site performance Comply with legal obligations

If you subscribe to our marketing emails, we may also use your email address to send promotional updates, new arrivals, or special offers. You can unsubscribe at any time.

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How We Share Your Information

We do not sell your personal information. We may share your information with trusted third parties only when necessary to operate our business, such as:

Payment service providers Shipping & logistics providers Website hosting providers Analytics platforms Email service providers Fraud prevention tools

These third parties receive only the information needed to perform their services.

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Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience. Cookies may be used to:

Remember your preferences Keep items in your cart Analyze traffic Improve ad relevance Support site functionality

You can control or disable cookies through your browser settings, but some parts of the site may not function properly if cookies are disabled.

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Analytics and Advertising

We may use third-party tools such as analytics and advertising services to better understand website traffic, user behavior, and marketing performance. These tools may collect information such as pages visited, browser and device data, actions taken on our website, and interactions with ads or marketing campaigns.

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Payment Security

We use secure payment providers to process payments. Payment details entered during checkout are handled through encrypted and secure payment systems.

While we take reasonable steps to protect your information, no method of transmission over the internet is completely secure. We encourage customers to use secure networks and protect their account information.

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Order and Account Information

If you place an order, we may retain your information as needed to fulfill your purchase, process refunds or returns, provide after-sales service, maintain financial and transaction records, and comply with legal and tax obligations.

If you create an account on our website, you are responsible for keeping your login information secure.

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How Long We Retain Your Information

We keep personal information only for as long as necessary to provide our services, operate our business, resolve disputes, comply with legal obligations, and enforce our agreements. Retention periods may vary depending on the type of information and the purpose for which it was collected.

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Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

Access your personal data Correct inaccurate information Request data deletion Object to certain uses Withdraw marketing consent

To make a privacy-related request, please contact us at support@qinelle.com. We may need to verify your identity before processing certain requests.

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Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.

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Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website functionality, or legal requirements. Any updates will be posted on this page with the revised effective date.

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Contact Us

If you have any questions about this Privacy Policy or how your information is used, please contact us at:

Qinelle
support@qinelle.com

Questions about your privacy?

Our team is happy to help with any privacy-related questions or requests.

support@qinelle.com

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